This rather straightforwardly-named casino is operated by Co-Gaming Ltd., a name that is more familiar in Sweden and Norway (where they have about half a dozen online properties). They have made some similarly small ventures into the UK market with English versions of some of these properties, however; you may have also encountered them through ComeOn Casino or Mobilebet.
Co-Gaming seems to have built a decent reputation and player following for themselves up north, but how does Get Lucky fare in the UK market? Read on to find out.
Available Games and Software
Get Lucky appears to have about 500 games in total, although it's difficult to say as their navigation menu is glitchy, often displaying the wrong count and sometimes randomly excluding games that should be in the current category!
There are no big surprises as you explore the catalogue, however (and you can eventually get to all of the games with a bit of tabbing around). The bulk of the property consists of slots, we estimate well over 300 in total. A few developers are represented - most of the titles are familiar stuff from NetEnt, but we noticed entries from smaller developers like Oryx and NYX here and there. A smaller assortment of table games is available, as well as a live dealer area. There are a number of slot and roulette progressive jackpot options as well.
The main issue here seems to be that the site has been designed entirely with mobile in mind, and also a device that has no security settings as regards unknown third-party servers (as Get Lucky draws on an absolute slew of them just to get the basics running). That can lead to serious navigation issues on desktop and laptop computers. There are no two ways around it - this site is suffering from some serious design flaws.
Deposit and Withdrawal Options
The site is also inadequately transparent about deposit and withdrawal terms. You don't even get the standard list of methods without logging into an account!
It turns out that they accept a small but standard range of account funding methods - Visa, MasterCard, Paysafecard, Skrill, Neteller and Entropay. You can withdraw to any method save MasterCard and Paysafecard. Now, as of this writing, Get Lucky allows two withdrawals per month for free then charges 4% on any further withdrawals - which is quite a hefty sum. To make matters worse, you appear to be restricted to £4,000 per withdrawal! The iffy thing is that you aren't restricted in terms of the number of withdrawals, but we assume that you'll get hit with the 4% fee on each one after the second one of the month.
The site also seems to change their terms frequently - at some point in the past, there were substantial fees on some deposit methods as well, though we're not seeing those same numbers listed now. This is one place where you apparently need to keep a sharp and regular eye on those terms and conditions, however.
Safety and Security
Get Lucky Casino is regulated by the UK Gambling Commission and is based in Malta, which means added oversight from the reputable Malta Gaming Authority. It has been licensed and in operation in the UK since 2014. As mentioned the parent company, Co-Gaming Ltd., has been established for some years now but is based in (and has been focusing more on) the Scandinavian market.
Both live chat and email support are advertised as being available 24/7. There does not appear to be a telephone contact option.
Bonuses and Player's Club
Get Lucky offers a welcome bonus of a 100% match up to £50. If you've browsed other casino offers in the UK, that's a pretty small number. And not only that, there's a 35x wagering requirement on both the deposit amount and the bonus. Yikes.
They don't appear to have a tiered loyalty program at present, but they do have a fairly standard rewards points system called Kickbux. Make bets, get Kickbux back in return. However, instead of redeeming these directly for cash or free play, you take them to the Get Lucky Store. You can get free play, of course, but there are some other options such as free spin packs and deposit bonuses.
There does not appear to be a VIP program at this time, or at the least it is not mentioned to the general public.
Is Get Lucky Worth It?
Get Lucky does have some potential. It's a decent lineup of games, and the Kickbux system appears to be a bit more generous than usual to compensate for the lack of regular promotions.
There are quite a few serious problems at present. Navigation on desktops and laptops is unacceptable, the welcome bonus offer for UK players is so bad it's almost insulting (and may as well just be ignored), and their fee structure has some very questionable expenses and appears to shift a lot. You'll definitely want to do thorough due diligence here to see if it suits your personal gaming needs before you make any significant deposits.
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